We help healthcare system leaders create safe, inclusive spaces that elevate employee engagement and performance to improve the high-quality care delivered to patients and their communities. Our clients rank among the top five markets with 98% action plan completion using our proven process to enhance and sustain results.

Our diverse Healthcare SMEs will guide you through the development of progressive, evidence-based, business-driven DEI strategies to retain the best talent and increase employee engagement by 30% and overall satisfaction by 10% in one year.

Charlotte Hughes

Extensive Experience in Healthcare

Charlotte F. Hughes, CEO and Principal Leader

Charlotte Hughes MS, CDP, SHRBP, CPLP, Co-Founder and CEO, Inclusive Leaders Group, LLC has successfully performed DEI current state assessments, training programs, and developed multi-year strategic plans for hospitals and health systems.

A Data-Driven Approach to Systemic Change

  • Grounded in evidence-based research.
  • Focused on impact with regards to workplace inclusion and healthcare equity.
  • Designed and delivered by Certified Diversity Professionals (CDP®) with real-world healthcare experience.

Your hospital or healthcare system is unique — you need a DEI strategic plan to match. Our team of certified DEI professionals, talent and organizational development consultants, and data scientists customize strategies to address your unique challenges and opportunities.

Learn more about Our Approach

Healthcare Association Partners
DEI Programs Designed and Delivered for:

How Our Experts Partner With Forward-Thinking Hospitals and Health Systems

We help health providers drive change at the structural and individual levels.

Our comprehensive suite of DEI consulting services cultivate cultures where employees from all backgrounds can do their best work and thrive.

Here’s a sample of the ways we partner with organizations:

Inclusive Leaders Group recognizes that hospitals and health systems have different needs, levels of knowledge, and various skills related to diversity, equity, and inclusion.

Patient satisfaction is also a Healthcare HR issue because it’s linked to employee performance. If patients are treated inconsiderately, if healthcare colleagues don’t communicate and collaborate with each other, patient satisfaction suffers.

Top CHRO Challenges 2023

Priority No. 1: Leader and Manager Effectiveness: This is a priority for 60% of HR leaders, and 24% say their leadership development approach does not prepare leaders for the future of work, according to Gartner, Inc., 2023.

Listen to Inclusive Leaders Group’s CEO Charlotte Hughes’ conversation with Maxine Carrington CHRO of Northwell Health.

Top DEI Leaders Challenges 2023

Priority #1: Business Leaders Failing to Take Ownership for Driving DEI Outcomes is the Top Challenge.

51% percent of diversity, equity, and inclusion (DEI) leaders say their top challenge is business leaders failing to take ownership for driving DEI outcomes, according to Gartner, Inc. 2023

Listen to Inclusive Leaders Group’s CEO Charlotte Hughes’ conversation with Dr. Anjali Bhagra, Chief Medical Director at Mayo Clinic of Equity, Inclusion, and Diversity (EID)


Inclusive Leaders Group helps hospitals and health systems improve outcomes for patients, employees, and communities. Benefits of our solutions include:

  • An effective and sustainable diversity, equity, and inclusion (DEI ) strategic plan.
  • Greater awareness and data on the current state of DEI at your organization.
  • Improved organizational cultural competency.
  • Enhanced status as an Employer of Choice amongst top healthcare job candidates.
  • Increased employee engagement and retention as well as reduced attrition costs.
  • Improved patient quality metrics.
  • Expanded inclusive leadership capability.
  • Enhanced community partnerships.



We make hospitals and health systems more diverse, equitable, and inclusive. Through DEI strategic plan development, organizational DEI current state assessments, inclusive leadership development, and learning and development solutions, develops, engages, and retains professionals for healthcare organizations. We partner with our clients to collect and evaluate employee, supplier, and community data and build a plan that targets specific strategic and educational improvement opportunities. Using best practices and a passionate commitment, we help our clients better serve their patients, employees, and communities.

Interested in working with us or learning more? Schedule a call today. Or complete the form and we will be in touch within 24 hours.