Cultural Competence Training
Developing cultural competence in business and healthcare workforces.
Duration: 1.5-hrs or 3-hrs
Overview
Cultural competence is the ability to understand and interact effectively with people from diverse cultures, backgrounds, and experiences. Recognizing one’s own cultural beliefs, values and biases is also part of developing cultural competence.
As organizations become more diverse, cultural competence is taking on new relevance. And in some states cultural competence training is required for licensed healthcare professionals. Organizations that foster cultural competence can benefit from better teamwork and collaboration, more effective problem solving, higher employee engagement and customer satisfaction, among other positive outcomes. And culturally-aware individuals are more likely to recognize and address biases (conscious and unconscious) and microaggressions — barriers to diversity and inclusion that can lead to discrimination.
Why This Training is Important
- Employers today require Cultural Competence in their organizations more than ever.
- In the age of globalization, diversity, inclusion, and engagement, it’s critical to have employees capable of working with people from different cultures.
- Whether you’re giving vaccinations to a domestic audience that’s culturally diverse or travelling around the world to seal business deals, understanding how different cultures operate and how to navigate these differences is essential for success.
- In fact, Cultural Competence is required in most workplaces including in our hospitals and social care systems, businesses, schools and colleges, police, and armed forces, to name just a few.
What You Will Learn
Employees and Managers gain a deeper understanding of:
- Themselves and others and how to ensure that the people you work with, or for, are treated fairly, appropriately, positively and with respect – just as you would want to be.
- How their personal and organizational cultures affect their ability to work across difference in both negative and positive ways.
- Build skills to increase competencies in working with others who are different.
